(Text from grant application)

Business/Information Systems
Along with Michael Eierman (UW Oshkosh) and George Philip (UW Oshkosh), Jakob Iversen will lead a project to introduce a realistic group project in the introductory information systems course that is taken by all business majors. This project will provide each student group with a space in which to collaboratively develop an information strategy and plan for a real or fictitious company. It is envisioned that students will apply material learned in each lecture to their project, thereby providing a much more realistic learning experience in the course. Each group wiki will provide an evolving description of the information strategy for the students' chosen company. The wiki will become the main vehicle for students to apply the knowledge they gain in the course. These courses are taught at both campuses in many sections every semester providing good opportunities for introducing wiki technology in some sections and not in others. This will give an opportunity to evaluate the technology and its use in a fairly controlled setting.

Objectives

  • Student Engagement
  • Task Technology Fit

Methods

We will create two scenarios for use in each of the next two semesters. Each will describe a company in some detail to allow students to work on assignments based on this company.

Service Industry Case

The Sleepy Inn Hotel Chain
This is a regional hotel chain called The Sleepy Inn. The chain operates five hotels, each with 75-200 guest rooms. Most of the hotels also have meeting facilities, banquet halls, restaurants, and bar. In addition, there is a central office facility located in an office park in the area. The hotels are all located within North East Wisconsin in these locations (see map):
  • Oshkosh
    • 156 rooms, pool
  • Neenah
    • 74 rooms, restaurant, bar.
  • Green Bay
    • 189 rooms, conference facilities
  • Sheboygan
    • 101 rooms
  • Shawano
    • 96 rooms
Rooms at this hotel chain are moderately priced ($50-$100 per night) to attract families. Most of them have pools and offer a free continental breakfast.
All hotel rooms have high-speed internet access through a LAN connection in the room. The lobby and other public areas are covered by multiple wireless access points. Registered guests have free access to the Internet through these network connections. The hotels have relatively few desktop computers; typically between two and four computers at the front desk, a manager's computer in a back office, and a single computer in a business center for guests to rent.
Each hotel has the following staffing groups:
  • Front desk
  • Cleaning
  • Janitorial
  • Restaurant
  • Kitchen
  • Bar
At the main office in Appleton, the hotel has seven employees managing budgets, payroll, reservations, IT, marketing, and a number of other shared functions for the various hotels. The network connections between headquarters and the hotels is set up using VPN connections over the Internet.
The hotel chain has a web site where customers can make reservations, see pictures of each hotel, and find directions. In addition, they also receive a large number of reservations through travel web sites like Expedia and Travelocity. This web site is hosted with a hosting company, because Sleepy Inn doesn't have enough IT staff to keep the web site operational 24/7. They have a few PC-based servers with mostly hotel guest data, which is kept for XXX years. In addition, they have an IBM Minicomputer, which runs most of the internal applications, such as payroll, scheduling etc.

Manufacturing Case



Who's teaching what?

Fall 2007
Instructor
Section
Technology
Case


1




2



Iversen
3 (evening)
Wiki



4



Iversen
5
Google Docs



6




7



Iversen
8
Word and E-Mail


Iversen
301 (interim)
Wiki